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End-to-end programme for a leading bank

End-to-end programme for a leading bank

We delivered cost savings of around £2.8 million per year for our client by ensuring that their contingent workforce solution covered all worker categories. As a European leader in global banking and financial services, with operations in over 80 countries and over 200,000 employees worldwide, our client had numerous objectives for outsourced contingent labour sourcing and management.


The Challenge

- Increase visibility of worker population (including skills and rates)

- Gain control and visibility of spend and cost across contingent labour categories

- Combat potential opportunities for time sheet fraud

Help ensure fiscal and legislative compliance

- Build up comprehensive management information (MI)

- Address concerns about supply chain engagement and management

- Create a consistent hiring process for managers and candidates

The Solution

Following a competitive tendering process, we were appointed with an initial remit to implement an end-to-end contingent labour sourcing and management programme, during a three year period. The success of this programme lead to the contingent workforce solution being extended for an additional three years, and including an additional division.

To meet our client's challenges we evolved our solution into an on-site and off-site delivery model. Acting as prime contractor in the management of third party suppliers, and as the main provider for direct sourcing and hiring, our solution covered all worker categories to provide:

  • Off-site delivery model to drive direct hiring, achieve further cost efficiencies and enhance hire quality
  • Dedicated client services team driving service excellence and continued improvement
  • On-boarding and extension management team for all pre-employment screening
  • A unique trust account for transacting cash, protecting the bank’s workers and vendors
  • Consolidated self-billing, through file upload to the bank’s accounts payable application
  • Technology solution deployment to drive compliance, visibility and security through real time information, the bank’s accounts payable application and - importantly - a door records application
  • New pre-assignment screening model deployment to cover Financial Services Authority (now FCA), Criminal Records Bureau (now DBS) and additional checks
  • Enhanced reporting of all trends and operational data, in addition to cost savings
  • Enhanced MI reporting on spend, cost savings, sourcing strategy and mix and operational performance against redefined key performance indicators (KPIs)

The European bank has since implemented revised commercials with us, in payrolling fees, direct hiring and further third party fee reduction. Today we manage in excess of 900 contractors and temporary workers through this contingent workforce model. We also support the bank in its graduate hiring programme, in line with its changing business requirements.

The Result

Cost savings of around £2.8 million delivered per year

- Reduced supplier margins as part of the rationalisation programme, with direct sourcing from Alexander Mann Solutions

75% saving in fees by migrating 103 workers to payroll model through tenure discounting

- Zero opportunity for potential time sheet fraud

- Comprehensive management information, driving continuous improvement, with enhanced process efficiency and visibility through self-service, end-to-end talent acquisition technology

- Improved compliance, monitored by independent auditors, with changes to the on-boarding and pre-employment screening (PES) process



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